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IBB Banking Diploma tutorial
JAIBB Business communication (BC)
Business communication (BC) is a subject of JAIBB Banking Diploma examination. Many people tried more and more to pass this subject.
Today i will discuss about effective business communication.
The Main Skills for Effective Communication
Following are the main skills one should have to master to become an effective communicator.
Although acquiring all these skills and mastering them to the same level seems to be challenging, knowing all these skills and slowly working on them will take you to the level you want to be in communication.
Staying Focused
When you deal with a current crisis or an argument, relating something from the past is quite natural.
When this happens, most of the times, the discussion goes out of topic and the situation can become quite complicated.
Staying focused is one of the best skills not only for communicating under pressure, but for all types of communications ranging from lunch chitchats to board discussions.
If you go out of focus, there is a high chance that the end result of the communication may not be effective.
Listening Carefully
Although people think that they are listing when another person talks, actually they are spending time planning what to say next.
This is what we actually do! Therefore, you need to make an extra effort in order to listen to what the other person says and then come up with what you want to say.
If you are not sure what you've heard, repeat it and ask for their confirmation.
Understanding Others' Point of Views
In most of the communications, we want ourselves heard and understood. We talk a lot on our point of view and try to get the buying of who are listening.
Remember, others also do the same! If you want them to hear you, you need to hear them and understand their point of view too.
If you can really see through their point of view, you can actually explain yours in a clear and applicable way.
Empathy When Criticizing
Sometimes, we become really defensive when someone criticizes us. Since criticism has close ties with emotions, we can be easily erupted.
But, in communication, it is really important to listen to the other person's pain and difficulties and respond with empathy.
At the same time, try to extract the facts and the truth in what they say, it can be useful for you.
Taking Ownership
Taking personal responsibility is a strength. When it comes to effective communication, admitting what you did wrong is respected and required.
Most of the times, there are many people, who share responsibility in a conflict. In such cases, admit what is yours. This behaviour shows maturity and sets an example.
Your behaviour most probably will inspire others to take responsibility for their share.
Compromise if Necessary
We love to win arguments all the time, but how often have you felt empty inside after winning an argument? Sometimes, winning an argument does not make sense.
You may win the argument but might lose the corporation of other people. Communication is not about winning, it's about getting things done.
For the objective of getting things done, you may have to compromise in the process. If it is necessary, please do!
Take a Time-Out if Necessary
Sometimes, you need to take a break in the middle of the discussion. If the communication is intensive, there can be ineffective communication pattern surfaced.
Once you notice such patterns, you need to take a break and then continue. When you continue after the break, all the parties involved in the discussion will be able to constructively contribute for the discussion.
Compete for Your Objective
Although there can be a lot of obstacles on your way, do not give up what you are fighting for.
Surely you may have to compromise, but clearly stand for what you believe in. When it comes to communication, all the parties involved should satisfy with the outcome of it.
Ask for Help
Sometimes, you might have difficulties to communicate certain things to certain parties. This could be due to an issue related to respect or something else.
In such cases, seek help from others. Your manager will be one of the best persons to help you with.
