Kha Set
The Institute of Bankers, Bangladesh
Banking Diploma Examination July, 2018
JAIBB
Business Communication
3 hours
Full marks - 100
Pass mark - 50
[N.B. — The figure in the right margin indicate full marks. Answer any five question in English]
() The functions of your branch have recently been increased tremendously. Write a letter to the-authority concerned requesting in post two more trained officers in your branch.
(b) As a branch manager ‘write a persuasive letter to your higher authority giving relevant reasons why you want to get your branch shifted to a new suitable location.
05. (a) What are the main means of business communication?
(b) Discuss elaborately any five of them. 15
6. (a) What do you understand by ATM booth? 5
(b) Write a letter to the concerned authority of your bank to open an ATM booth beside your branch.
7. (a) at do you understand by manners and behavior?
(b) ‘Manners and behavior can play an important role in making banking business a great Success.”—Discuss.
8(a) What is Business Report and what are its purposes? 5
(b) Discuss some ,of the important characteristics of Business Report.
9 (a) What is the foreign exchange department of a bank and what are its main functions’?
(b) Prepare a report for HQ on the present performance of the foreign exchange department of your branch with some suggestions for its improvement.
10. Write down the differences between the following (any four) :— 5x4=20
(‘a) Debit card and credit card:
(b) A crossed cheque and a bearer cheque:
(c) An MICR cheque and an ordinary cheque;
(d), Mobile banking and conventional banking;
(e) Agreement and contract:
(f) Legal notice and show cause notice.
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