JAIBB Business Communication question November December 2018
Kha Set
THE INSTITUTE OF BANKERS BANGLADESH (IBB)
Banking Diploma Examination, November-December, 2018
Business Communication (BC)
JAIBB
Time—3 hours
Full marks --100
Pass marks --50
[N.B. —use figures in the right margin indicate full marks. Answer
questions in English.]
Marks
1. (a) How many types of business massage arc there in business communication?
(b) What considerations arc to folIow at the time of writing a business e-mail? 15
2. (a) What do you understand by frozen account? 5
(b) Write a letter to a customer of your branch informing him why his account has been frozen and what documents are required to activate his frozen account.
3. (a) What is audit report of a bank? 5
(b) Draft a compliance report to your head office regarding the irregularities printed out in the last audit report of your branch. 15
4. (a) What do you understand by minutes? 5
(b) Draft the minutes of the seminar on “Boosting up exports from Bangladesh” organised by your bank.
5. (a) What are the difference between traditional banking and Islamic banking? 5
(b) Draft a commercial advertisement with detailed features of your banks financial products that are currently in use.
6. (a) What is horizontal communication? 5
(b) Identify the advantages and disadvantages of horizontal communication. 15
7. (a) What are the contends of business letter?
(b) Write a letter to the manager of Delta Furniture Ltd. for quotation of prices for their wooden furniture for your office.
8. (a) What do you understand by 'entrepreneur'?
(b) Draft a persuasive Letter from a prospective entrepreneur to a bank manager requesting him for a loan assistance for establishing a poultry firm.
9 (a) What is mobile banking? 5
(b) Discuss the advantages and disadvantages of mobile banking.
10. Write short notes on the following (any four) :-- 5x4=20
(a) ATM booth
(b) Foreign exchange department of’a bank
(c) Bank solvency certificate
(d) KYC
(e) Loan sanction letter
(f) Penal interest
Category: Business communication, JAIBB Question
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